Dedicated Support Services

Dedicated Support Services 2018-02-21T07:42:35+00:00

Hire support engineers

Build your own technical support team with expert engineers from ITEXPERTS

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How we help

ITEXPERTS engineers increase the value of your business by giving your clients 24/7 access to expert help and by enhancing administration reliability through first class foundation management.

How might you cut a fine balance between keeping up a world class emotionally supportive system and minimizing the time and cash spend for it? Committed help services from ITEXPERTS causes you save money on worker and infrastructure costs and save you the exertion on employing, preparing and administering the support staff. ITEXPERTS acts an expansion to your office where our specialists are a piece of your staff, yet just in another area. On the off chance that you have your own particular support staff, we can supplement your group, consistently extend your support group.

  • Unlimited help desk support
    There is no legally binding breaking point, or a per ticket cost for the assistance desk issues your group settle.
  • Unlimited live chat support
    Your customers get tremendous help over live chat. The team can be effortlessly scaled in light of help volumes.
  • Service issue troubleshooting
    Record issues, for example, web errors, mail errors, and so forth is immediately settled through cutting edge investigating.
  • Emergency server support
    In incident reaction, benefit quality is immediately restored, and actions are made to anticipate it in future.
  • Security incident response
    Security incidents in the server or for individual records are attended to straight away.
  • Performance incident response
    Execution issues in the server and individual records are settled swiftly.
  • Crash recovery assistance
    Information lost through service or server crashes are recovered utilizing information repair, backup restores, and so on.
  • Preventive maintenance
    Intermittent support reviews are done to keep the servers updated, performance optimized, and security hardened.
  • Account/Server provisioning
    We setup new accounts and servers, and enable clients to configure their service.
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How it works

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  • ITEXPERTS systems are incorporated into your assistance help desk, live chat and checking systems with the goal that another client request for or a server issue has instantly appeared as an alarm to our engineers.
  • On accepting a support request, ITEXPERTS engineers settle the issue, and answer to the client through your assistance help desk or live chat systems.
  • If a server alarm is received, our engineers log in to the server, fix the detailed issue, and makes follow-up action to keep the issue from repeating.
  • Periodic infrastructure maintenance reviews are done to keep the server updated, secured and optimized.

Happy customers remain loyal, and bring in more business

Bobcares helped one UK web host get all round positive reviews with just TWO changes in support strategy.

Supported technologies

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Why you’ll love ITEXPERTS

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