Dedicated seat

Dedicated seat 2018-02-21T07:42:14+00:00

Dedicated seat

Ensured accessibility of master engineers acquainted with your frameworks – 24 hours every day, seven days a week.

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No two businesses are the same. Your business approaches and systems abilities were shaped to addresses your one of a kind challenge. What if there was a team of specialist who comprehended your organizations and frameworks and also you did? Imagine a scenario where such a group was accessible all day, every day to help your clients and servers with the dedicated seat plan, ITexperts give you precisely that.

In a dedicated seat, you get a group of specialist that works exclusively for you, is accessible 24/7 and is proficient in your systems and business strategy. The group is worked around your business need and is not restricted by the number, type or complexity of issues that can be taken care of. Additional designers are prepared and acquainted with your system so that your support quality remains un-affected in case of holidays or leaves. Be it whenever of the day, or the day of the week, your customers always get the same marvelous help.

How dedicated tech plan helps you

Put simply; your dedicated team encourages you to develop your business. The group is made up totally of computer science to engineers with a pair of involvement in specialized help and foundation administration. Alongside dealing with customary specialized help and systems organization, your group causes your stream line the support procedure, design and setup new infrastructure, and devise strategies to address new business difficulties. With ITexperts devoted group, you get something other than specialized help group – you get the best minds in the industries working for you.

Technical support features

  • Multi-channel support
  • Customized response time
  • Customized support style
  • Service issue troubleshooting
  • Security incident response
  • Performance incident response
  • Crash recovery assistance
  • Account provisioning
  • Account migration
  • Subscription management assistance
  • Pre-sales support

Infrastructure support features

  • Emergency server support
  • Preventive maintenance
  • Backup management
  • Infrastructure design and setup
  • Server migration
  • Server provisioning

Technical support features

  • Support customization
  • Custom reports
  • Technology Consultation
  • Periodic business reviews
  • Customized shifts
  • Custom reports

How it works

The entire working of your committed group revolved around your business objects and needs. Your group works under an account manager who controls the daily functioning and sets an operational goal. Your account manager is your single point connects with ITexperts and encourages you to accomplish your business objectives identify with help and foundation. The inward quality and security groups work with the record to guaranty the highest level of the value and security in the help operations.

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  • Your devoted support group consists of a record administrator leading them; moves shift supervisors heading each move, and engineers who specifically deal with your clients and servers.
  • From dealing with day-to-day support operations, executing unique activities, to liaising with substances inside or outside of ITexperts, your record director goes as your single purpose of contact for all your support needs.
  • Your group of engineers works on multiple projects that can incorporate specialized help for clients, server organization, server provisioning, preventive support, and more.
  • ITexperts systems are coordinated into your help desk, life chat and server monitoring systems with a goal that a group can transparently support your customers and servers just as if we were available in your office.
  • The quality and security of help procedure are directed by a group of value examiners and the data security administrator.
  • The quality managers and management executives officials regular business review meetings with you to ensure the group is helping your accomplish your business objectives.

Frequently asked questions

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