Feature

Feature2018-11-02T17:08:49+00:00

IT EXPERTS Company is working as a dedicated hosting support services provider for the IT technical support of the companies.

Everything you need for customer delight

With a group of ITEXPERTS engineers, you get the entire package – world class technical help, unrivaled infrastructure management, and expert operations administration.

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ITEXPERTS engineers are significantly more than specialized support operators. We are support and innovation pros. We always innovate and enhance your systems and methods to give the best administration experience to end-clients.

TECHNICAL
SUPPORT FEATURES

INFRASTRUCTURE
SUPPORT FEATURES

SUPPORT
MANAGEMENT FEATURES

Technical support features

  • Unlimited technical support

    Your clients get practically boundless help. There’s no per occurrence cost, or ticket/chat constraint.

  • Multi-channel support

    Your clients get 24/7 access to master help over enable help desk and live to talk.

  • Customized response time

    As a matter, of course, we react to support inquiries in 60 minutes. However this can be modified to coordinate your SLA.

  • Customized support style

    We give Specialized, to-the-point replies or itemized well-ordered help. You can modify the help style.

  • Service issue troubleshooting

    Account issues, for example, email blunders, web mistakes, and so on are immediately settled through advanced investigating.

  • Security incident response

    Security occurrences in the server or for individual records are attended to promptly.

  • Performance incident response

    Execution issues in the server and individual records are settled immediately.

  • Crash recovery assistance

    Information lost through administration or server crashes are recovered utilizing data repair, backup restore, and so on.

  • Account provisioning

    We help new clients setup their services and configure their customer devices.

  • Account migration

    We enable your clients to relocate to new servers with zero information loss and minimal downtime.

  • Subscription management assistance

    We help account owners track their record status, and include new services.

  • Pre-sales support

    Our specialists take in all parts of your business, with the goal that potential clients find a clear solution to their questions.

LEARN MORE ABOUT TECHNICAL SUPPORT >>

Infrastructure support features

  • Emergency server support

    In incident reaction, service quality is immediately restored, and actions are made to prevent it in future.

  • Security incident response

    Security occurrences in the server or for individual records are attended to promptly.

  • Performance incident response

    Execution issues in the server and individual records are settled immediately.

  • Preventive maintenance

    Periodic support reviews are done to keep the servers updated, security hardened and execution optimized.

  • Crash recovery assistance

    Information lost through administration or server crashes are recovered utilizing information repair, backup restores, and so forth.

  • Account/Server provisioning

    We set up new records and servers and enable clients to configure their services.

  • Account/Server migration

    We deal with end-to-end account and server migrations with zero information loss.

  • Backup management

    The backup process is closely checked, and backup honesty is inspected to ensure trick confirmation disaster recovery.

  • DevOps

    Our experienced engineers enable you to streamline your DevOps and enable you to accomplish quicker time to market.

  • Infrastructure design and setup

    We enable you to pick the correct technology, and setup your new server infrastructure.

  • 24/7 server monitoring

    Server alarms are observed 24/7 and incident reaction is activated if server dependability or security is influenced.

  • Dedicated/Co-location support

    We help you setup and keep up reliable administrations on committed/co-located servers.

  • Virtualization support

    We enable you to relocate into and deal with your servers in a virtualized situation like VPS, Cloud, etc.

Support management features

  • Support customization

    Support process and systems are customized to meet your particular business objectives and destinations.

  • Coverage customization

    Support shifts are altered to meet your specialized help and server management necessities.

  • Custom reports

    Custom systems are actualized to gather information and present reports particular to your destinations.

  • Single point contact

    Your group is headed by a recording supervisor who is responsible for meeting all help related business objectives.

  • Technology Consultation

    Your record manager helps you assess and actualize rising technologies for your service.

  • Periodic business reviews

    ITEXPERTS administration initiates occasional business reviews to assess progress and set new objectives.

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