The best approach to building a reliable service provider brand is to convey a quick, flexible, 24/7 Technical support system, that is accessible to your clients via numerous help channels. The managed hosting support solution from ITExperts, incorporates 24/7 help desk support, and 24/7 on-call support, giving you all the control you need. Our objective is to provide you 100% white labeled IT support services, ensure 24/7 availability, and provide quick and exhaustive support to your clients.
Technical Support Channels
Help desk support
ITExperts utilizes your helpdesk system to help your end clients, helping you keep up a 24/7 responsive and expert bolster channel.
Phone support
With proficient US based phone support, ITExperts encourages you to keep up a successful first in line support channel that decreases your aggregate help volume.
Live chat support
ITExperts administers a live chat support that helps you to productively overcome support crisis and record setup issues by ensuring 24/7 instant accessibility.
Managed IT Support Features
- 24/7 support availability
ITExperts is open all day and all night. Be it an occasion, a weekend or the middle of the night; your clients get quick help from our friendly engineers in all the wee hours.
- Certified quality
ITExperts Quality Managers along with the Quality Analysts, monitor several tickets each month to ensure that all client requests and complaints were executed against our strict Quality Standards.
White label IT support
All client support queries are steered via your helpdesk, and your organization’s style of working is taken into consideration before we total integration of our solutions with your support procedure.
- Stringent information security
Your client and server data is confidential; which is the reason we ensure utilizing the best security standards in the business – ISO 27001:2013
How it Works?
ITExperts consistently incorporate solutions into your current supportive system, and take your procedures into consideration before forwarding technical help of any sort.
- Help desk support
ITExperts technicians login to your helpdesk system, and resolve specific/generic inquiries transparently in association with your specialized support staff.
- US based phone support
ITExperts assigns a dedicated telephone number to your organization, which you can forward for help calls. Our tech experts answer the calls following the support procedure that you define.
- How live chat support works
ITExperts tech experts log on to the live chat software & resolve specific/generic inquiries. We look after your customer support giving a viable solution to the problem.
Supported Technologies
ITExperts routinely oversee web infrastructure covering an extensive variety of innovations. Recorded beneath are the most
well-known technologies we control on an everyday premise.
- Operating systems
- Cent OS / Red Hat / Fedora
- Cloud Linux
- Debian / Ubuntu
- FreeBSD
- Windows Server 2003 / 2008 / 2012
- Web Servers
- Apache
- Nginx
- LiteSpeed
- Lighttpd
- VPS systems
- OpenVZ
- Xen
- KVM
- Hyper-V
- Virtuozzo / Parallels Cloud Server
- SolusVM
- Proxmox
- Virtualizor
- Web Hosting Control Panels
- cPanel/WHM
- Odin Plesk
- Direct Admin
- InterWorx
- Webmin
- WinPanel
- ISP System
- Database servers
- MySQL
- PostgreSQL
- MariaDB
- Cloud systems
- VMWare
- OnApp
- AWS
- Billing and issue tracking systems
- Kayako
- WHMCS
- HostBill
- OTRS
- SalesForce
- Ubersmith
- ClientExec
- Mail servers
- Postfix
- Exim
- Qmail
- Sendmail
- Dovecot / Courier
- Security and optimization
- SpamAssassin / AMaViS / Mailscanner
- ClamAV
- Mod Security
- Firewalls (CSF/LFD, APF/BFD, etc.)
- PHP cache systems (XCache, APC, etc.)
- Varnish
Managed IT Support Channels Pricing
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