Managed Services

Managed Services2018-09-11T15:04:03+00:00

The best approach to building a reliable service provider brand is to convey a quick, flexible, 24/7 support system, that is accessible to your clients via numerous help channels. The managed hosting support solution from ITExperts, incorporates 24/7 help desk support, and 24/7 on-call support, giving you all the control you need. Our objective is to provide you 100% white labeled support, ensure 24/7 availability, and provide quick and exhaustive support to your clients.

Support Channels

Help desk support

ITExperts utilizes your helpdesk system to help your end clients, helping you keep up a 24/7 responsive and expert bolster channel.

Phone support

With proficient US based phone support, ITExperts encourages you to keep up a successful first in line support channel that decreases your aggregate help volume.

Live chat support

ITExperts administers a live chat support that helps you to productively overcome support crisis and record setup issues by ensuring 24/7 instant accessibility.

Managed Support Features

  • 24/7 support availability
    ITExperts is open all day and all night. Be it an occasion, a weekend or the middle of the night; your clients get quick help from our friendly engineers in all the wee hours.
  • Certified quality
    ITExperts Quality Managers along with the Quality Analysts, monitor several tickets each month to ensure that all client requests and complaints were executed against our strict Quality Standards.
  • White label support
    All client support queries are steered via your helpdesk, and your organization’s style of working is taken into consideration before we total integration of our solutions with your support procedure.
  • Stringent information security
    Your client and server data is confidential; which is the reason we ensure utilizing the best security standards in the business – ISO 27001:2013

How it Works

ITExperts consistently incorporate solutions into your current supportive system, and take your procedures into consideration before forwarding technical help of any sort.

  • Help desk support
    ITExperts technicians login to your helpdesk system, and resolve specific/generic inquiries transparently in association with your specialized support staff.
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  • US based phone support
    ITExperts assigns a dedicated telephone number to your organization, which you can forward for help calls. Our tech experts answer the calls following the support procedure that you define.
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  • How live chat support works
    ITExperts tech experts log on to the live chat software & resolve specific/generic inquiries. We look after your customer support giving a viable solution to the problem.
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Supported Technologies

ITExperts routinely oversee web infrastructure covering an extensive variety of innovations. Recorded beneath are the most well-known technologies we control on an everyday premise.

  • Operating systems
  • Cent OS / Red Hat / Fedora
  • Cloud Linux
  • Debian / Ubuntu
  • FreeBSD
  • Windows Server 2003 / 2008 / 2012
  • Web Servers
  • Apache
  • Nginx
  • LiteSpeed
  • Lighttpd
  • VPS systems
  • OpenVZ
  • Xen
  • KVM
  • Hyper-V
  • Virtuozzo / Parallels Cloud Server
  • SolusVM
  • Proxmox
  • Virtualizor
  • Web Hosting Control Panels
  • cPanel/WHM
  • Odin Plesk
  • Direct Admin
  • InterWorx
  • Webmin
  • WinPanel
  • ISP System
  • Database servers
  • MySQL
  • PostgreSQL
  • MariaDB
  • Cloud systems
  • VMWare
  • OnApp
  • AWS
  • Billing and issue tracking systems
  • Kayako
  • WHMCS
  • HostBill
  • OTRS
  • SalesForce
  • Ubersmith
  • ClientExec
  • Mail servers
  • Postfix
  • Exim
  • Qmail
  • Sendmail
  • Dovecot / Courier
  • Security and optimization
  • SpamAssassin / AMaViS / Mailscanner
  • ClamAV
  • Mod Security
  • Firewalls (CSF/LFD,  APF/BFD, etc.)
  • PHP cache systems (XCache, APC, etc.)
  • Varnish

Support Channels Pricing

Standard

$1555monthly
    • Email or Help desk based support   
    • Support using your help desk system   
    • Advanced technical troubleshooting   
    • 24/7 support coverage   
    • White label support   

Standard

$1555monthly
    • US based phone support   
    • Dedicated, local phone number   
    • 24/7 support coverage   
    • White label support   
    • Customizable welcome message   

Standard

$1555monthly
    • Support delivered over live chat   
    • Support using your live chat software  
    • Instant response and quick resolution  
    • 24/7 support coverage   
    • White label support   

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Your business is one of a kind, and so are your business challenges. Give us a chance to have a quick chat and talk about your business objectives. We’ll demonstrate the best approach to structure your helpdesk process, and the right instruments you’d need for it.

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