Outsourced help desk support

Outsourced help desk support 2018-02-21T07:41:52+00:00

Outsourced help desk support

Outsourced help desk support from ITexperts (encourages) you keep up an every minute of every day, responsive and professional support channel.

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PRICING

The client is the focal point of any business. A lightning quick support that treats its client well is the best way to keep up a happy client base that gets the statement around and develop your business. Although how might you struggle by large businesses that already have well-established in a 24×7 supported system? Indeed, that is the place where we come in.

Outsourced help desk support from ITexperts (encourages) you keep up an every minute of every day, responsive and professional support channel. 97% of tickets we handle are settled inside (within) the first 60 minutes – with a normal reaction time of 23 minutes.

How we help

  • 24/7 emergency administration:

    Taking care of server emergencies is an essential part of outsourced helpdesk support. We keep up examine uptime/quality by quickly restoring failed services, justifying server stack, and so on.

  • Service configuration assistance:

    Clients frequently require a full path while designing or investigating facilitated administration. In outsourced helpdesk support, we help clients with step by step assistance

  • Service performance assistance

    Server stack spikes are one of the most important reasons for client complaints. When a presentation issue is accounted for, we rapidly discover the container neck and re-establish (restore) the administration quality

  • Account security assistance

    Web application vulnerabilities and stolen login facts are frequently used to hack sites. We help account owners rapidly get well from an assault, and reestablish (restore) area notoriety.

  • Crash recovery assistance

    Record relocations or server reboots can bring about information. We help account owners re-establish lost information through database repairs, post box repairs, and backup restores, etc.

  • Account setup and migration

    New account owners frequently require full support with relocating and setting up their account. We help new account owners rapidly setup their administration by giving itemized well-ordered help.

  • Extensive variety of mastery

    In our outsourced helpdesk bolster (support) advantage, we cover all well known OS, control boards and charging programming, like CentOS, VMWare, cPanel and WHM, Plesk, WHMCS, and so forth.

  • First contact resolution (FCR)

    An essential object of ITexperts outsourced help desk support is to decrease clients hold up time. With an FCR of 75%, our group maintains a recurring distance from rehashed subsequent meet-ups and limits issue determination time.

  • Quick response and resolution

    Clients anticipate that specific support to give quick resolutions to their administration issues. We resolve 97% of tickets inside the initial an hour– with a normal reaction time of 23 minutes.

  • Account subscription support

    Clients frequently require assistance with dealing with their account membership. We help your clients renew their services, update their accounts, and help them to pick the correct service features.

  • Pre-sales support

    No business can bear to else potential customers. ITexperts outsourced help desk support helps you maintain a 24/7 pre-sales desk, where your clients find persuading answers to their service queries.

How it works

We convey 100% white marked support by answering your clients support demands using your support systems (we’ll help you set it up on the off chance that you don’t have one). All reactions in help desk have customized to mirror your company name, not our own.

We screen your help line & servers 24/7 so that we’re quickly informed of a new client in queries or server issues.

Our specialists react to your clients from your emotionally supportive system and fix the issue within a few minutes.

Servers have inspected regularly to solve performance, security or other issues to limit client complaints.

Pricing

$3.74/ticket

Least request – 100 tickets per month.

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Supported technologies

ITexperts routinely manages site infrastructure covering an extensive variety of advances. Recorded below are the most well-known technologies we manage on an everyday premise.

Server systems

  • Linux or *nix
    Redhat / CentOS / Fedora
    Debian / Ubuntu
    FreeBSD
    Cloud Linux
  • Windows
    Server 2008 / 2012 / 2016
    Office 365
  • Web servers
    Apache
    Nginx
    Litespeed
    IIS
    Varnish
  • Database servers
    MySQL
    MSSQL
    MariaDB
    PostgreSQL
    Galera / NDB
  • Mail servers
    Postfix
    Exim
    Qmail
    Exchange

Virtualization

  • VPS systems
    Hyper-V
    KVM
    Proxmox / LXC
    OpenVZ
    Xen
    Virtuozzo / Parallels Cloud
    SolusVM
    Virtualizor
  • Cloud systems
    VMWare
    OnApp
    AWS
    oVirt / RHEV

Web hosting

  • Control panels
    cPanel/WHM
    Plesk
    Direct Admin
    InterWorx
    ISP system
    ..and more
  • Web apps
    WordPress
    Magento
    Joomla
    DNN
    ..and more
  • Billing / Ticketing
    WHMCS
    OTRS
    HostBill
    SalesForce
    ..and more

What our customers say about us

15 years with ITEXPERTS and counting

We have been with ITexperts for more than 15 years, and it was the most flawlessly awesome choice we made. They are not simply one more tech service, but more of a partner. If you want a support STAFF that will represent your company with master information and compassion…Look no further. ITexperts are all you required!

Great partner for remote-hands work

I am thrilled about the services provided for our SaaS security items by ITexperts – we have observed them be a great partner for all support activities and remotely hands work. I would advocate this team!

I now spend more time with my family

Since using ITexperts, we have had less client’s drop accounts, and have had more new sign ups than ever before.

Best of all I have more opportunity to spend with my family. ITexperts go above and beyond.

Thank you very much for everything.

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