SaaS support

SaaS support2018-02-21T07:41:42+00:00

SaaS support

Your clients search for quick, reliable hosted services. With 24/7 technical help and infrastructure administration, we give you just that.

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Clients fall in love with SaaS applications that are quick, intuitive to utilize and convenient over numerous devices; however, even the best-planned software can’t envision all likely usage scenarios. Clients search for fast, expert help when the application doesn’t fill in as expected. This is the place ITexperts can offer assistance.

ITexperts gives expert specialized help and infrastructure administration 24 hours every day, 7 days a week. We act as your specialized help team and transparently support your clients over a telephone, live chat and help desk. For a settled cost for each month, you get world-class support conveyed as a managed service, or through a group of engineers working exclusively for your organization.

Remote technical support

ITexperts transparently support your clients over the telephone, live chat and help desk – 24 hours every day, 7 days a week.

Remote infrastructure management

Be it a previous installation or progressing preventive maintenance, ITexperts can enable you to keep your foundation top-notch.

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Software development

We enable you to tweak programming applications or grow new software from scratch for server or mobile applications.

Web hosting support features

  • SaaS technical support

    New customer devices hit the market each day, and it frequently leads clients being confused about application settings or error messages. We investigate errors reported by clients and enable them to arrange their account in the way they need.

  • Multi-channel support

    At ITExperts, we believe in client enchant. We trust, clients should get fast resolutions to their service issues whenever of the day over any channel they choose, which is the reason we maintain a 24/7 presence over the telephone, live chat and help desk.

  • 24/7 availability

    Our support engineers help your clients 24 hours every day, 7 days a week, and 365 days a year. We have no banker’s hours, no automated assistants and no close for occasions door sign. Your customers always get quick and friendly help.

  • DevOps

    As they say, time’s money. We enable you to decrease time to advertise by maintaining uniform development and creation conditions and automating the deployment procedure, and building systems to effortlessly deal with a various server infrastructure.

  • Backup management

    Backups are your wellbeing net. When you require it, there simply isn’t a substitute. We monitor everyday backup status and test backup integrity through random restore tests, with the goal that you’ll get a perfect server/application copy when you require it.

  • Software development

    The ideal SaaS application is a harmonious mix of natural UX, robust execution, and an excellent arrangement of features. At ITexperts, we are excited about mobile and web application design. We enable you to manufacture creative features for your application in your preferred stage.

  • Emergency service recovery

    A lot of things can influence server environment such as Network congestion, faulty power unit, RAID array errors. We look close for infrastructure wellbeing and quickly settle systems issues before it can influence service quality.

  • Maintaining systems performance

    It’s exciting to see the client base and application usage develops however with it comes to the inescapable smash of server resources. We keep a close eye for asset usage statistics and start restorative activities like load adjusting to ensure there are no bottlenecks.

  • Security audit and hardening

    New vulnerabilities are revealed for server software regularly. We monitor security channels and fix the software of your system if a new vulnerability is accounted for. Also, occasional best down audits are done to secure all services and ports.

  • Performance audit and tuning

    Much the same as how you benefit your car intermittently, servers require periodic auditing to keep them fit in shape. Expanded client base, change in data volume, and so on, can make servers have un-ideal settings. With periodic execution tuning, we hold this within proper limits.

  • Systems upgrades and patching

    System upgrades – they are fundamental, yet they could break your application if not done right. We understand the complexities engaged with server upgrades and help you quickly progress into another product version with zero downtime and data loss.

  • Infrastructure design and setup

    As your client base develops, so should your infrastructure. Scaling up isn’t straight forward, and it regularly needs complex systems like queuing, caching, etc. We plan and actualize effectively versatile systems with zero execution impact.

Remote technical support

In ITExperts outsourced web hosting support, you can pick managed support services, or contract a group of support designers to work only for your organization.

Managed support Hire support engineers
At a low settled cost for each month, we keep your services online and support your clients over the telephone, live chat and help desk. Our designers work as your specialized care staff or supplement your existing help group, consistently expanding your support group.
24/7 availability  
Multi-channel support
Emergency server support
Complete infrastructure management
Unlimited technical support and server management  
Custom coverage, response time and support style    
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Remote infrastructure management

ITExperts causes you to custom configure your infrastructure and keep your servers running smoothly through expert server administration and continuous infrastructure maintenance.

  • Infrastructure management

    ITExperts engineers monitor your infrastructure round the clock and take quick remedial activities to mitigate execution or security issues that can influence SLA or system notoriety.

  • Server administration

    We enable you with significant changes to the information to focus infrastructure like system updates, server relocations, and so forth, with zero adverse effect on security, execution or uptime.

Software design and development

ITexperts causes you create custom software, or customize server applications to meet your unique business necessities.

  • Software customization and development

    With 14+ years of involvement in managing and creating applications for web hosting industry, our designers make software that is hand crafted for your unique business needs.

  • Website and graphics design

    Your brand and business character is unique. Our visual designers change over your vision into visually stunning logo plans, web designs, and character designs.

Supported technologies

nigix
mango-db
kvm-logo
puppet-labs
cloud-stack
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