Website Support

Website Support2018-09-11T14:40:38+00:00

Managing a site is hard. We deal with complex site management tasks, for example, hack recovery, site migration, CMS updates, database restores, and more.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling.

  • Plugin/Theme updates
    $30
  • Layout/Style changes

  • Backup setup/restore
    $90
  • Fix broken site
  • Fix email errors
    $60

  • Feature addition

Don’t see your particular issue listed? Talk to an expert. On the off chance that you require pressing help, utilize our Emergency Support service.

Get started in 2 steps

We begin with an expert conference. This procedure, for the most part, takes 60 minutes, where our specialists check your site, observe out exactly what should be settled, and lay out a solution plan. Speedier solutions are executed within this underlying meeting period. Have questions? Talk to an expert.

1. Choose a support plan

                Pay as you go: Initial consultation at $60. 1 hour included. Additional hours at $59.99/hr. See details

                Member Access (monthly plan): $60 $0 consultation fee. Additional hours at $49.99/hr. See details

                Member Access (annual plan): $60 $0 consultation fee. Additional hours at $29.99/hr. See details

2. Submit support request

Describe the issue you are facing. On form submission, you’ll be redirected to the payment page.

Pricing

Pay as you go

Perfect for server owners who require infrequent support help.

$59.99/hr

It Covers all one-time support tasks and setup. Purchase hours and utilize when you need them.

GET STARTED
  • Standard support
  • Covers server organization tasks, for example, server upgrades, malware expulsion, speed optimization, and so forth.
  • 12-hour response.

Member access
(Month to month membership)

Perfect for site owners with month to month support assignments.

$49.99/hr

With 3 hours for every month membership.

Buy Now
  • Standard support
  • Covers site organization tasks, for example, CMS updates, malware checking, speed optimization, and so forth.
  • 12-hour response.
  • Additional hours at $49.99/hr.
  • 3 hours per month

    Consistently, you’ll gather 3 hours of help. Unused hours can be utilized whenever within a year.

  • 24/7 coverage

    Our specialists are on standby round the clock. You should simply send us an email.

  • Zero setup time

    We’ll have your server details on document, and our group will know about how your server is configured. In this way, no time is wasted setting up access, reviewing settings or paying bills.

  • Built for maintenance
    Awesome for covering customary site/server management exercises.

Support tasks

  • Server or CMS updates
  • Execution review and tuning
  • backup audit and mistake setting
  • Security review and hardening
  • Anti-virus updates and examining
  • Firewall audit and tuning
  • Scan and recover disk space
  • Priority support

    Our specialists respond within 30 mins for crisis issues. Members get Priority support at $59.99/hr. That is a 14% off from our normal rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Member access
(Month to month membership)

Purchase hours in mass and spare. Utilize whenever you need within 1 year.

$29.99/hr

With 3 hours per month paid every year.

Buy Now
  • Standard support
  • Covers site organization tasks, for example, reinforcement reviews, movement, security solidifying, and so forth.
  • 12-hour response.
  • Additional hours at $29.99/hr.
  • 36 hours available all year

    Utilize everything without a moment’s delay for major one-off tasks or split it throughout the year for intermittent server issues.

  • 24/7 coverage

    We’re online 24/7. Only send us a mail, and we’ll get on your case immediately.

  • Zero setup time

    When you require help, you just need to get in touch with us. Since we’ll be acquainted with your server and hours are paid ahead of time, no time is spent in allowing access, checking settings or paying bills.

  • Built for maintenance
    Awesome for covering customary site/server management exercises.
  • All-purpose support plan

    Useful for routine website/server maintenance or major one-time complex tasks.

Maintenance tasks

  • System updates & patching
  • Application updates
  • Anti-virus update & scanning
  • Web/DB performance tuning
  • Backup audit & error fixing
  • Security audit & hardening
  • Firewall audit & tuning

One time tasks

  •  Website/server migration
  • Web/DB/Mail error fixing
  • Backup restores
  • Application installations
  • Service re-configuration
  • Priority support

    Our specialists respond within 30 mins for crisis issues. Individuals get Priority support at $49.99/hr. That is a 28% off from our typical rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Crisis tasks, for example, hack recovery, spam alleviation, and more are secured under our Emergency Server Support design, where specialists attend your request within 60 minutes.

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Supported technologies

Server systems

  • Linux or *nix
    Redhat / CentOS / Fedora
    Debian / Ubuntu
    FreeBSD
    Cloud Linux
  • Windows
    Server 2008 / 2012 / 2016
    Office 365
  • Web servers
    Apache
    Nginx
    Litespeed
    IIS
    Varnish
  • Database servers
    MySQL
    MSSQL
    MariaDB
    PostgreSQL
    Galera / NDB
  • Mail servers
    Postfix
    Exim
    Qmail
    Exchange

Virtualization

  • VPS systems
    Hyper-V
    KVM
    Proxmox / LXC
    OpenVZ
    Xen
    Virtuozzo / Parallels Cloud
    SolusVM
    Virtualizor
  • Cloud systems
    VMWare
    OnApp
    AWS
    oVirt / RHEV

Web hosting

  • Control panels
    cPanel/WHM
    Plesk
    Direct Admin
    InterWorx
    ISP system
    ..and more
  • Web apps
    WordPress
    Magento
    Joomla
    DNN
    ..and more
  • Billing / Ticketing
    WHMCS
    OTRS
    HostBill
    SalesForce
    ..and more

Why ITexperts

We know web hosting

Our group supports many web hosting organizations like yours, with the support tailored to coordinate their exotic needs.

We champion small business

ITexperts began little in 1999 as a small business, and we constructed our foundation by helping online SMB organizations make their stamp. We esteem entrepreneurship and enable organizations to develop.

We are trusted

We’ve been reliably appraised the best server management organization for web hosts for the past 15+ years. More than 250+ clients endow their 47,000+ servers with us to keep it quick and secure.

Frequently asked questions

Many issues, for example, server config errors or firewall issues get settled in 60 minutes. But some others, similar to database blunders or malware cleaning needs extensive work and could take over 1 hour.

The initial conference covers 1 hour of server administration, however, if the determination takes over 60 minutes, we will give a plan to push ahead, and we will keep you updated on the progress of the work continuously.

Work done after the first hour is charged in the augmentation of 30 minutes in a compensation as-you-go manner. After fulfillment of the work, work will be charged because of time spent for the entire work.

If you require more points of interest, please get in touch with us.

Indeed. For instance, on the off chance that we take 20 minutes to examine, and 40 minutes to settle, we will charge you for just for 1 hour.
No, in light of the fact that we charge in increments of one hour. However, you may club different assignments together.
You get credits for hours remaining. You may utilize them whenever within 1 year.
They stay for up to 1 year. A large number of our clients pre-pay for a considerable length of time and utilize them as and when they require them.